Image Description

A sample conversation in a chat window between a user and a chatbot named "Generic Bot."

The first message from the chatbot says "Before we get started, may I ask, are you chatting with me for a health-related reason?" Below it are the menu items "Yes" and "No", which are labeled with a 1.

Next, the user responds "No", having selected it from the menu. This is labeled 2, as a User Utterance.

Then, labeled 3, is a Bot Response of multiple messages. The chatbot says "Alright thanks." and continues "I'm not supposed to know anything about your health or anyone else's. So as we chat, please don't share that kind of information with me. Here are some things I can help you with. Please select from the following options:"

Finally, 4 and 5 are menu items presented by the bot. First is the word "processes" in the first menu item "Learn about processes policy holders can..." which is an Entity. Then, 5 is "Check the Status" highlighted in the menu item "Check the status of an existing claim" for the user Intent.